Médecins Sans Frontières recrute un(e) Digital Communications Manager
DIGITAL COMMUNICATIONS MANAGER
Department: Communications
Position Based in: Abidjan, HQ (Côte d'Ivoire)
Type of Contract: Fixed-Term Contract under Ivorian law; Renewable
Working %: 100%
Position to be filled: As Soon As Possible
About MSF WaCA
Médecins Sans Frontières, founded in 1971, is an international medical humanitarian organization that provides emergency medical assistance to people affected by conflict, epidemics, disasters or exclusion from health care. MSF WaCA, created in 2019, is the first MSF headquarters in Africa, and responds to the desire to reinvent the MSF movement after 50 years of humanitarian actions in the world.
Objectives
Support and implementation of MSF WaCA/Akwaba strategy for audience engagement through digital channels.
Main Responsibilities
- Propose strategies, plans and products for MSF WaCA/Akwaba digital presence based on clear understanding of the targeted audience.
- Ensure maintenance of quality and well-functioning digital and social media channels for MSF WaCA/Akwaba.
- Maintain security and streamlined management of MSF digital assets and channels.
- Provide technical digital support to operational and project teams and coordinate with relevant colleagues in MSF on the Organization's global footprint.
Specific Responsibilities
1. Digital Strategy:
- Conduct and oversee research efforts to create understanding of West and Central African audience dynamics, preferences, and perception of MSF
- Develop digital communications strategies that would reach and engage relevant audience for MSF
- Implement and follow implementation of the social media strategy
- Measure the success of digital strategies to suggest amendments as needed
2. Digital Administration:
- Administrate, manage and maintain MSF WaCA/Akwaba digital channels and social media accounts
- Plan and implement social media campaigns to advance MSF public messages
- Ensure quality control of MSF WaCA/Akwaba channels
- Create social media and posting plans
- Collect operational updates from MSF WaCA projects
3. Technical support to operations:
- Identify best digital forms and platforms for dissemination of operational updates
- Train Communications resources on the ground for content creation
- Provide technical support on country specific digital communications strategies
4. Production and quality control:
- Collaborate closely with creative and multimedia production teams
- Produce and edit video footage, photo-albums, audio files and infographics
- Ensure quality control of MSF WaCA channel
5. Coordination and reporting:
- Act as a focal point for social media monitoring and disinformation
- Act as MSF representative in the digital working group
- Develop digital result reports
Job Requirements
Education:
- University degree in communications, digital marketing or relevant domains
Competencies:
- Experience in digital communications dynamics and trends
- Ability to create and manage multimedia assets
- Ability to work in teams, and independently
- Innovation and creativity and awareness of ethical creativity
- Critical thinking and quality orientation
- Very good skills in writing for digital channels
- Strong organisation, time management and attention to details
- Strong interpersonal and negotiation skills
Professional experience required:
- 5-7 years of experience in digital communications, digital marketing
- Experience in NGO sector, preferably in the humanitarian field
- MSF experience is an asset
Language Skills:
- Working proficiency in English and French (Required)
- Any West African language is an asset (Hausa, Fulani)
Computer Skills:
- MS Office suite (mainly MS Word, Excel and Powerpoint)
Deadline: 06th October 2026 18:00 GMT
Only shortlisted candidates will be contacted.
MSF offers equal recruitment and development opportunities without any form of discrimination. Female candidates and persons with disabilities are strongly encouraged to apply.
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