Médecins Sans Frontières recrute un(e) Responsable de la Protection des Personnes et de l'Inclusion

HEAD OF PEOPLE SAFEGUARDING AND INCLUSION

Médecins Sans Frontières (MSF), founded in 1971, is an international medical humanitarian organization that provides emergency medical assistance to people affected by conflict, epidemics, disasters, or exclusion from health care. MSF WaCA, created in 2019, is the first MSF headquarters in Africa, responding to the desire to reinvent the MSF movement after 50 years of humanitarian actions worldwide.

Missions

Under the leadership of the Deputy General Director, the Head of People Safeguarding and Inclusion provides strategic leadership and organizational assurance on safeguarding, including the inclusion and the protection of people across MSF WaCA. The position ensures appropriate safeguarding and inclusion systems, standards, risk management mechanisms, and reporting arrangements are in place and effectively implemented.

Objectives

• Provide strategic leadership on safeguarding and inclusion across MSF WaCA.
• Ensure safeguarding risks are systematically identified, assessed, monitored, and mitigated.
• Promote a culture based on respect, dignity, equity, accountability, and inclusion.
• Ensure accessible and trusted reporting and feedback mechanisms for staff, patients, and communities.
• Oversee the appropriate management and governance of safeguarding concerns and investigations.
• Ensure that learning from cases, investigations, and risks informs organisational improvement.
• Support Operations and other departments in integrating safeguarding and inclusion into their strategies, plans, and practices.
• Provide strategic advice to the General Director, Leadership Team, and Board on safeguarding, inclusion, and related organisational risks.
• Ensure appropriate coordination with HR, Medical, Operations, and SHU on matters falling within their respective mandates.

Main Responsibilities

1. Safeguarding Strategy, Prevention and Mainstreaming: Develop, maintain, and oversee the implementation of the MSF WaCA safeguarding strategy and annual priorities; define safeguarding objectives, milestones, and key results; ensure integration into safer recruitment, emergency response, safer programming, prevention and awareness, risk management, and Safeguarding Focal Points; establish and maintain safeguarding risk management framework; represent MSF WaCA in movement forums; ensure standards, policies, and training are implemented; promote safe reporting culture.
2. Safeguarding Case Management, Investigations and Accountability: Ensure reporting mechanisms; oversee case management framework; ensure investigation governance, investigator selection, and conflict management; oversee investigations; ensure confidentiality, fairness, and protection from retaliation; communicate findings; monitor recommendations; escalate high-risk cases; maintain reporting to Leadership Team and Board; ensure donor/movement reporting requirements.
3. Inclusion, Diversity, Equity and People Voice: Lead inclusion and DEI agenda; advise leadership on barriers; promote inclusive leadership; monitor indicators; integrate gender/diversity/equity/inclusion into HR processes; address barriers for under-represented groups; promote staff feedback mechanisms; support patient/community voice and accountability mechanisms; liaise with movement structures.
4. Safeguarding and Protection of People in Operations: Provide safeguarding expertise to Operations; support risk identification in programme design and emergency response; integrate safeguarding standards into field and emergency operations; participate in field missions; ensure risks from visits/audits/reviews are documented and followed up.
5. Staff Protection, Psychosocial Support and Wellbeing: Provide oversight on staff protection and psychosocial support; ensure support mechanisms with HR/medical functions; ensure access to information/support/referrals; promote psychological safety, dignity, and respect; ensure coordination across safeguarding, HR, and staff health; support operational/medical responses for staff wellbeing implications.
6. Medical and Other Professional Governance Interfaces: Ensure referral of medical errors/quality-of-care concerns to medical governance; address safeguarding implications from medical incidents; coordinate with Medical teams; contribute to organisational learning.
7. Data Protection and Confidentiality: Oversee safeguarding aspects of people-related data protection; ensure case information handling per confidentiality and data protection requirements; work with HR/Medical/IT; ensure records and systems are fit for purpose.
8. Governance, Reporting and Risk Management: Provide strategic analysis and recommendations; maintain safeguarding and inclusion dashboard; report to Board; reflect risks in organisational risk management; monitor corrective/preventive actions; contribute to audits/reviews/assessments; ensure documentation and compliance evidence; track movement-wide developments and standards.

Job Requirements

Education

• Essential: University degree in Law, Psychology, Social Sciences, International Development, Risk Management, Human Resources, Protection, or another relevant field. Specialized training and/or certification in Safeguarding, PSEA, Protection, Investigations, or a related field.
• Desirable: Certification in investigation, safeguarding, or protection. Training in psychosocial support or trauma-informed approaches. Training in risk management or compliance.

Competencies

• Excellent understanding of international principles and standards regarding safeguarding, PSEA, and the prevention and protection against abuse.
• Proficiency in survivor-centered and victim-centered approaches, the “do no harm” principle, and confidentiality.
• Strong skills in case management and risk management.
• Ability to develop and maintain safe, accessible, and confidential reporting mechanisms.
• Ability to conduct risk assessments and implement mitigation measures.
• Good knowledge of the principles of investigation, due process, evidence management, and documentation.
• Ability to analyze data and identify trends and systemic risks.
• Excellent skills in drafting policies, procedures, reports, and recommendations.
• Ability to develop safeguarding KPIs and dashboards.
• Good understanding of the interactions between Safeguarding, HR, Legal, Risk, Operations, and Senior Management.
• Very strong training, facilitation, and communication skills.

Professional Experience Required

• Minimum 7 years of relevant professional experience, preferably including substantial experience within a humanitarian or international organisation.
• Significant experience in safeguarding, protection, investigations, prevention, or related fields.
• Experience designing and implementing safeguarding systems and strategies.
• Experience in complex humanitarian or operational environments.
• Risk management and organisational change; cross-department work and senior stakeholder influence.
• Managing sensitive and confidential cases.
• Minimum 3 years of people management experience, preferably in senior/strategic position; DEI/inclusion/organisational culture experience highly desirable.
• Medical, protection, or social work experience.
• Experience in conducting investigations.
• MSF movement experience is an asset.

Languages Skills

Working proficiency in English and French (Required).

Computer Skills

MS Office suite (mainly MS Word, Excel, and PowerPoint). Familiarity with online communication and collaboration platforms, including Microsoft Teams, Zoom, SharePoint, etc.

Deadline: 09th October 2026 18:00 GMT

Only shortlisted candidates will be contacted.

POSTULER

nonlusif